By Your Side
Xmark’s By Your Side customer support program provides you with the most comprehensive range of training services and materials.
Every Hugs system includes two training tools to get staff up to speed as quickly as possible: a training video/DVD; and the Hugs Virtual Classroom, a computer-based training course that covers all aspects of day-to-day use, including attaching the tag and using the software.
For clinical education, our team of clinical educators—all registered nurses with years of experience in clinical education—can provide on-site training and go-live support to help you through your first day of using the system.
Administrators have access to the two-day System Administrator Course, which provides a thorough understanding of all aspects of the system, from the finer points of technical operation to the day-to-day procedures that keep your infants safe.
The "Helping to Protect Your Baby" pamphlet provides new and expecting parents with essential information to enable them to play an active role in their infant’s safety. The guide explains in simple language about infant abduction, and the common techniques used by an abductor. The Request Documentation page offers a FREE customizable PDF pamphlet for your hospital, other documents also available for download.
Sign up for our User Zone to learn more about these and other unique benefits of being a Hugs customer.
Print